Technology Optimization is Key in Cloud Contact Centers

Plot Twist: Sam Altman to Return as OpenAI CEO

Escalating Abuse on Customer Service Staff Sparks Concern, Report Reveals

Merkle Strengthens Partnership with Braze for Enhanced Customer Engagement Strategies

SoundHound AI Unveils New Voice AI Restaurant Solution for Obtaining Essential Data

SnapLogic and AWS Join Forces to Drive Global Adoption of Generative Integration

Uniphore’s X Platform Elevates CX with Real-Time Multi-Mode AI Solutions

Are Consumers in the Dark About Data Restrictions and Biases Regarding GenAI in Media?