Cognigy has formed a strategic partnership with Black Box, a Global Solutions Integrator (GSI), with the aim of leveraging Cognigy's Conversational AI technology and Black Box's extensive customer experience (CX) solution practice, which includes a global network of CX professionals. Together, the companies will offer AI-based solutions that enhance customer experiences and drive outcomes.
"At Cognigy, we believe that Conversational AI-based solutions are a critical component of all current and future customer engagement strategies. By partnering with Black Box, we are leveraging their global CX practice and our industry-leading CAI technology to bring powerful, end-to-end AI solutions to the contact center today. Our combined expertise and AI-based technology portfolio will enable businesses to build stronger customer relationships and drive better business outcomes while rapidly transforming their customer service delivery model across all channels," said Hardy Myers, SVP of Business Development and Strategy, Cognigy.
The partnership will offer several advantages to customers, including enhanced automation, improved efficiency, and heightened customer satisfaction and loyalty. Through the implementation of AI-powered virtual assistants, routine customer interactions can be automated, allowing businesses to allocate their contact center and customer service agents to handle more intricate matters and offer personalized assistance, at all times.
The Cognigy.AI Enterprise Conversational AI platform - which has recently become available on AWS marketplace - provides a range of solutions such as Conversational IVR, Smart Self-Service, and Agent Assist. With Cognigy.AI, enterprises can offer personalized service experiences around the clock, seamlessly across various channels like voice, email, chat, and social media, catering to individual needs and preferences.
"We're thrilled to partner with Cognigy and combine their cutting-edge Conversational AI solutions with our global CX practice to create new and transform existing customer experiences. Together, we will offer businesses a complete solution set for creating and delivering exceptional customer experiences from initial engagement through resolution," said Sanjeev Verma, President & CEO of Black Box.