Playvox Releases New WFM Solution for Salesforce

Playvox has made its workforce engagement solution available to Salesforce Contact Center customers.

Now available on Salesforce AppExchange for $36 per user a month, the solution delivers increased efficiency at a reduced cost.

Salesforce Service Cloud customers can more effectively deal with forecasting, scheduling, adherence to schedules, capacity planning, and long-term scheduling within Salesforce Contact Center. The collaboration also allows for easy, real-time adjustments based on insights provided by Playvox's AI technology.

"We're honored to collaborate with Salesforce to bring new levels of efficiency and innovation to our joint customers. Powerful, elegant integrations from Playvox into Salesforce provide real-time visibility and insights that enable brands to operationalize efficiency at scale and deliver better customer experiences," says Louis Bucciarelli, CEO of Playvox.

This new workforce engagement solution also includes Playvox's workforce engagement tools, such as quality management and coaching.

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"The multi-billion contact center industry is facing a pivotal moment in this age of digital transformation. True omnichannel and case-centric solutions like what Playvox and Salesforce bring to the table that put customers first are the new contact center model for a distributed and digital-first world. We are thrilled to collaborate with Salesforce to help customers build a single customer-centric contact center platform of the future," said Michelle Randall, Chief Marketing Officer, Playvox.

"With Salesforce Contact Center and Playvox, organizations are enabled to get the right people on the right channels at the right time to deliver new levels of service efficiency and effectiveness," said Ryan Nichols, SVP and GM, Contact Center, Salesforce.

Meanwhile, Playvox has recently expanded its Workforce Management (WFM) Capacity Planner solution to help customers from various industries deal with operational challenges and manage their employees more adequately.