Workplace Friction Is Draining Productivity, Says New Dayforce Report
By  Sandra Radlovacki

July 23, 2025

Workplace Friction Is Draining Productivity, Says New Dayforce Report

Poor communication, inefficient processes, and bloated tech stacks — all of these are creating workplace friction and steadily eroding productivity…

Freshworks McLaren

July 23, 2025

Freshworks Accelerates McLaren F1 Team as Official Partner

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

July 21, 2025

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

July 18, 2025

Is Your Loyalty Program Built for Today’s Consumer?

July 17, 2025

Stats Are In: HR Loves AI, But Training Isn’t Keeping Up

July 16, 2025

Dubai Airports’ Greet and Go Service Speeds Visitor Arrivals

July 15, 2025

How Gulf Brands Are Using AI to Cut Costs and Boost CX—All at Once

July 14, 2025

How to Create A Compelling Brand Identity

Customer Experience

July 25, 2025

UK Retailer Currys Launches CX-Boosting AI Video Service Technology

AI Gains Ground in Purchases but Phone Calls Still Rule for Help

July 25, 2025

AI Gains Ground in Purchases but Phone Calls Still Rule for Help

Travelers Turn to EVs and Digital Payments to Save Money
By  Sandra Radlovacki

July 25, 2025

Travelers Turn to EVs and Digital Payments to Save Money

New data from CarTrawler shows that summer travellers are increasingly renting electric vehicles and using digital payment methods in a…

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Employee Experience

Freshworks McLaren

July 23, 2025

Freshworks Accelerates McLaren F1 Team as Official Partner

Food, Friends, and Flexibility: What Today’s Workers Really Want   

July 22, 2025

Food, Friends, and Flexibility: What Today’s Workers Really Want   

How Do Employees Really Feel About Retirement and Retention?
By  Angelina Maksimovic

July 23, 2025

How Do Employees Really Feel About Retirement and Retention?

While most working Americans recognise the value of employer-sponsored retirement plans, fewer feel confident in their financial futures. A recent…

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    71% of Consumers Are Fine with AI Support If It’s Upfront
    By  Sandra Radlovacki

    July 24, 2025

    71% of Consumers Are Fine with AI Support If It’s Upfront

    AI might not be winning everyone’s trust just yet, but it’s definitely getting better at customer care, at least according…

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    July 23, 2025

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    AI Adoption Is Saving Healthcare Providers Hours Each Day 

    July 22, 2025

    AI Adoption Is Saving Healthcare Providers Hours Each Day 

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    July 21, 2025

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

    July 21, 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

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    Combining AI and the human touch will drive public sector efficiency  

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

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    Off the Record: The Real Story Behind CX

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

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    How CX Leaders Who Raise Their Game Are Driving Business Success