Latest News

Cognigy Releases AI Agents for Sales and Marketing Interactions Integrates with Microsoft Dynamics 365 Sales for Enhanced AI-Driven Insights

PolyAI Bags $50 Million in Series C Funding Round

Glia Launches Innovative AI Platform to Boost Customer Service in Finance

US Customer Experience Awards 24: The Winners Are Here

Domo Welcomes Zirous to Its Partner Program

Visa Unveils Next-Gen Payment Solutions for a Digital Future

Alvaria and Avaya Expand Partnership to Include Alvaria CX Platform

Thought Leadership

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Bridging the Gap: Artificial Intelligence in the Contact Center

Beyond the Call: Revolutionizing Customer Service for Today's Digital Consumer

The Rise of CX Automation: Finding the Balance Between Efficiency and the Coveted Human Touch