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Stravito Unveils Conversational Assistant to Streamline Decision-Making

Element451 Unveils AI Assistants for Higher Education

Automation Anywhere and Google Cloud Partner to Support Business Transformation Across Industries

UserTesting Introduces New Feedback Engine and AI-Powered Surveys

Workato and AWS Forge Strategic Collaboration for Enhanced Customer Success

Intercom Launches Fin AI Copilot to Provide Agents with Personal AI Assistants

Khoros Customer Care Cloud Merges Bots, Service Knowledge and Agent Support

Infobip Expands Collaboration with Oracle to Become an Independent Software Vendor Partner

Thought Leadership

The Rise of CX Automation: Finding the Balance Between Efficiency and the Coveted Human Touch

How to Get Started with AI in 5 Simple Steps

Press 1 to Change Customer Service Forever

From Metrics to Meaning - a New Era of Understanding