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Talkdesk Lays Off Employees for the Third Time in Less Than 14 Months 

Small Retailers Gear Up for Early Holiday Season with Better Deals and AI 

Unbabel Reveals Next-Generation Language Models for Translation Quality Prediction 

ChatGPT Breaks Boundaries, From Text to Voice and Vision 

Is AI the Key to Efficient CX During Financial Strain? 49% of Leaders Believe So

Insider Launches Sirius AI to Provide Marketers with Smart Automation  

US Customer Experience Awards '24 Are Now Live and Open for Entries!

Thought Leadership

Four Steps for Scaling a Modern CX Organization

Utilities Sector CX: How to Go from Doldrums to Delightful

Enriching Qualitative Analysis with Next-Generation AI

A Day in the Life of a Chief Customer Officer: Carie Buchanan