Latest News

Kyndryl Expands Cloud Capabilities with RISE with SAP Partnership

Over 70% of Americans Concerned About Deepfakes Affecting Elections

24/7 Customer Service in the Age of AI

Ibex Introduces Revolutionary Real-Time Translation Tool

Wiz Rejects Google’s $23 Billion Offer

Sinch Elevates Customer Interactions With New Tool

Is AI the Key to Happy Contact Center Agents? 95% Say Yes!

Glia Transforms Financial Services with New Benchmarking Tool

Thought Leadership

24/7 Customer Service in the Age of AI

Let Customer Research Supercharge Your Customer Engagement Strategy

By Shifting to UCaaS, Expect a CX Boost in These 5 Areas

Customer Centricity Is Out, Customer Obsession Is In