Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules
By  Angelina Maksimovic

July 21, 2025

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

Tariffs, inflation, and global uncertainty aren’t stopping consumers from embracing the 2025 holiday season. According to the Salsify Consumer Holiday…

Is Your Loyalty Program Built for Today’s Consumer? 

July 18, 2025

Is Your Loyalty Program Built for Today’s Consumer?

Stats Are In: HR Loves AI, But Training Isn't Keeping Up

July 17, 2025

Stats Are In: HR Loves AI, But Training Isn’t Keeping Up

July 16, 2025

Dubai Airports’ Greet and Go Service Speeds Visitor Arrivals

July 15, 2025

How Gulf Brands Are Using AI to Cut Costs and Boost CX—All at Once

July 14, 2025

How to Create A Compelling Brand Identity

July 11, 2025

“Revenge Quitting” Goes Mainstream, Says New Survey

July 09, 2025

Prime Day Turns Risky as AI Scams Flood the Internet

Customer Experience

ADIB at Gulf Customer Experience Awards

July 22, 2025

ADIB Is Setting a New Standard In Customer Listening

July 22, 2025

Qualtrics and Singapore Airlines Partner For A Customer Experience Jet Boost

Is Google Losing Its Grip on How Consumers Discover Brands
By  Sandra Radlovacki

July 22, 2025

Is Google Losing Its Grip on How Consumers Discover Brands?

Consumers are choosing other ways to discover brands than using Google. They’re using AI or social media for all types…

podcast
Stream all episodes here

Employee Experience

Clear Wellbeing Support Is Key to Employee Retention

July 15, 2025

Clear Wellbeing Support Is Key to Employee Retention

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

July 10, 2025

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

Food, Friends, and Flexibility: What Today’s Workers Really Want   
By  Angelina Maksimovic

July 22, 2025

Food, Friends, and Flexibility: What Today’s Workers Really Want   

In a time when 76% of employees are now required to return to the office, workplace expectations are rapidly evolving,…

Subscribe to newsletter



    Events

    UK Employee Experience Awards 2025

    Next Events
    February 2, 2026
    Gulf Customer Experience Awards 2026
    Dubai, UAE
    June 18, 2026
    Türkiye Customer Experience Awards 2026
    Istanbul, Turkiye, LIVE IN PERSON

    Digital Experience

    AI Adoption Is Saving Healthcare Providers Hours Each Day 
    By  Angelina Maksimovic

    July 22, 2025

    AI Adoption Is Saving Healthcare Providers Hours Each Day 

    A new survey from eClinicalWorks, the cloud-based EHR for ambulatory care, reveals a strong surge in efficiency among providers adopting…

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    July 21, 2025

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

    July 21, 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

    AI Usage Among Small Businesses Jumps 41% in One Year, New Survey Finds

    July 18, 2025

    AI Usage Among Small Businesses Jumps 41% in One Year, New Survey Finds

    What If You Could See Every Competitor's Weakness? Now You Can, With Pulse Ai

    July 17, 2025

    What If You Could See Every Competitor’s Weakness? Now You Can, With Pulse Ai

    Trending Stories

    Combining AI and the human touch will drive public sector efficiency  

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    Industry Reports

    Clientship

    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success