Latest News

ServiceNow and Zoom Integrate for Smarter Collaboration and Peak Productivity

Zendesk Launches AI Innovations to Enhance Omnichannel Support

CallMiner Launches Host of New GenAI Capabilities to Support In-Platform Actions

SupportLogic Elevates CX with AI-Driven Voice Connect Integration

Boost.ai Introduces Latest CX Analytics Tools

Salesforce Announces Tableau Einstein Alliance Partner Community

Twilio and OpenAI Team Up to Transform Customer Service with AI Voice Agents

Intermedia Partners with Dutch Business Communications Provider Voys

Thought Leadership

Making Good on the Promise of AI in the Contact Center

Leveling the Playing Field: How AI Access is Diminishing Big Tech's Advantage

How Observability Delivers Improved Customer Experiences

24/7 Customer Service in the Age of AI