Analytics

Survey Shows Energy & Utility Sector’s Shift from AI Experimentation to Business Value

70% of Consumers Demand Enhanced Experience, Gen Z Leads the Charge

60% of Businesses Agree That Accurate Data is Crucial for Growth

The Personalization Paradox: Consumer Willingness Versus Industry Performance

Openness, Automation, and AI Crucial For Dealing with Contact Center Challenges

Zenarate Elevates AI Simulation Training with Real-Time Customer Call Analytics

New Data Warns About the $3.7 Trillion Annual Risk Due to Bad CX

Data Shows That 74% of Customers Switch to Competitors Due to Poor Experiences