Analytics

AI in Customer Service: Enhancing Satisfaction or Falling Short?

What Are the Main Drivers of Customer Loyalty?

Contentsquare Announces New Experience Platform that Breaks Down Data Silos

Automated SMS Boosts Voter Turnout Among Gen Z and Millennials, Survey Reveals

90% of Leaders Recognize the Importance of Department Alignment, But Only 10% Achieve It

How Has Generative AI Transformed the Retail Sector in the Past Year?

Over 40% of Americans Have Used Generative AI for Travel Inspiration and Planning

Deepfake Fraud on the Rise: 60% Surge in Contact Center Attacks