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Data Shows How Bias and Lack of Transparency Around Generative AI Impacts CX

What Makes People Delete Apps?

Retail Industry Throws $2.4B Down the Drain by ‘Ghosting’ Customers

Almost 90% of Business Leaders Find Social Media Crucial for Business Strategies

Survey Reveals Agents’ Drivers for Delivering Better Experiences

New Data Shows How Choosing the Right AI Impacts Revenue

Forsta Introduces Advanced Visualization and Data Storytelling Tool