AI & Automation

NICE Reveals “Industry’s First” Conversational CX With ChatGPT-Enabled CXone

SupportLogic Acquires Emtropy Labs to Improve Customer Support

Conversica Survey Highlights the Impact of Chatbot Customer Experience on Vendor Evaluation

TTEC Digital Debuts InteractionSync for Amazon Connect

Emplifi Integrates Snapchat to Measure and Manage Organic Performance

Pipedrive Unveils 2023 Product Plan to Help Small Businesses Grow

SugarCRM Launches New Digital Self-Service Capabilities

It’s Official: Microsoft Is Investing in OpenAI