Contact Center

AI Poised to Help Agents, Not Replace Them

Theta Lake Adds Support for RingCentral Contact Center to its Existing RingCentral Integration

ibex Integrates into Genesys Cloud CX   

Bandwidth Unveils Solution for Effortless Voice-Based AI in Contact Centers 

Genesys and Salesforce Partner on AI-Powered CX Super Solution

Zoom Contact Center Customers Now Have Access to Intelligent Virtual Assistants

Lumen Technologies Leverages Microsoft 365 Copilot to Boost Employee Efficiency

8×8 Enhances Customer Service with Voice Conversational AI