Contact Center

Openness, Automation, and AI Crucial For Dealing with Contact Center Challenges

Zenarate Elevates AI Simulation Training with Real-Time Customer Call Analytics

8×8 Unveils Cross-Organization Customer Engagement Tool

TaskUs and Zendesk Partner to Boost Customer Service with TaskGPT

8×8 Unveils AI-Powered Video Meetings for Enhanced Efficiency

3CLogic Integrates Voice AI with Medallia for Multinational Excellence in Contact Centers

Calabrio Acquires AI and Bot Analytics Company Wysdom

2024 Predictions: Is the Future of Customer Interactions Defined by Advanced Software?