Contact Center

PolyAI Bags $50 Million in Series C Funding Round

Glia Launches Innovative AI Platform to Boost Customer Service in Finance

Car Insurance Company Launches AI-Powered Customer Service Solution with Ada

LivePerson Unveils a New Era of Digital Customer Conversations

Bridging the Gap: Artificial Intelligence in the Contact Center

Calabrio and Avaya Unite to Enhance Contact Centers with Cloud Innovation

Over Half of Gen Z Says Virtual Agents Will Become Widespread by 2030

Morgan Freeman or Taylor Swift? Who Do You Want to Answer Your Customer Service Call?