Our mission is to provide you with the latest and most relevant information about today’s Customer Experience technology news. We are dedicated to providing you with regular updates on the CX market, the newest reports and providing insights into our sponsored clients’ inner circle info. CX Scoop is owned by Awards International (USA) LLC, 16192 Coastal Hwy, Lewes, Delaware 19958, USA.
In doing so we connect to both website users, who may browse our content and download it, and the companies and individuals that wish to be promoted through our website.
These terms apply when you use our website. Use of our site includes accessing, browsing, linking to or downloading materials from our website.
We advise you to consider and read these terms and conditions carefully before you start to use our website, as the use of our website constitutes your acceptance of these terms and conditions and your compliance with them. If you do not agree to these terms of use, you must not use our website.
Other applicable terms
Having in mind the importance of data privacy, we have provided our Privacy and Cookie policy in separate documents. Both of these two policies are an integral part of these terms and conditions. We advise you to consider and read them as well.
We reserve the right to revise these terms and conditions at any time by amending this document. Such amendments will be noticeable on our websites for a certain period of time after they are implemented in the form of a message on our main page, however, we advise you to regularly check this page to see whether any changes have been made.
OUR SERVICES
To better understand our scope of work, we have separated our terms and conditions into the following parts:
- Articles and blog posts;
- Reports and other downloadable content;
- Advertising;
- Subscription.
1. Articles and blog posts
We provide an abundance of content in the form of news and observations made by our expert staff members. You are free to browse all the content that is available on our website. You may also share our articles and posts freely. For that reason, we have provided share buttons to make the process more accessible to you.
All of our articles represent our intellectual property. Copying any part of the text found in articles and other posts found on our website, apart from the use as a quote, shall be deemed an infringement of our copyright and you will be liable for all the damages that arise from such infringement.
2. Reports and other downloadable content
We provide a section on our website on which you may access the newest and most updated reports and other documents in relation to customer experience technology. The work found in this section is provided by our partners, as well as our own research products.
In order to download these documents, it is necessary for you to provide us with certain personal information that will be processed as explained in our Privacy policy.
In case you wish to participate in our content-sharing services by providing us with your own material you may contact us at the following email address: editorial@cxscoop.com.
In case you are interested in sharing your content material, our instructions on how to form a contract with us are stated in the section FORMATION OF CONTRACT below.
The initial request can be sent in free form to the above email address, or you may file an online form found at this page https://cxscoop.com/contact/
3. Advertising
We only allow advertising models of the following sort:
- Native advertising; and
- Banner advertising.
It is not in our interest to overwhelm our website with unnecessary and disengaging advertisements. This is the main reason we mostly allow advertising through native advertisements.
Native Advertising
Native advertisements represent articles or blog posts that have been sponsored by our clients that are in the business of CX. In these posts we provide relevant information about the key market players in a way that we would report on other key market players, but because we deem that it is in mutual interest, as well as in the interest of the users who read our articles, we provide these sort of set pieces alongside our other posts.
These sponsored posts are clearly labelled as sponsored content in the right upper corner of the website page and in the upper left corner on the links to such posts on a feed page.
If you are interested in contacting us about publishing sponsored content about your company you may contact us at the following email address: editorial@cxscoop.com.
In case you are interested in sharing your story through our website instructions on how to form a contract with us are stated in the section FORMATION OF CONTRACT below.
The initial request can be sent in free form to the above email address, or you may file an online form found on this page https://cxscoop.com/contact/
The article in question remains the intellectual property of CX Scoop and you as the Client will hold no intellectual property rights on this work.
For any intellectual property rights that you provide to us in this native advertisement, you will provide us with an express license to use and disseminate such intellectual property rights.
Banner advertising
It is our intent to offer information on our website that is relevant to the people who are interested in CX.
In this respect, we have opted not to integrate online advertising services that would place ads based on your browsing history (services such as Google AdSense for example) but to advertise events and services that are CX-oriented.
We will provide advertisements through banner-type advertising of events that celebrate and promote CX, webinars that provide CX education or similar CX-related activities, services, and products. This way our advertising would benefit all parties, as there will be no clutter and unnecessary information found on our website that does not relate to CX topics.
If you are interested in contacting us about advertising your company on our website you may contact us at the following email address: team@cxscoop.com
In case you are interested in advertising on our website instructions on how to form a contract with us are stated in the section FORMATION OF CONTRACT below.
The initial request can be sent in free form to the above email address, or you may file an online form found on this page https://cxscoop.com/contact/
We may provide you with a complete design of a banner advertisement based on your instructions or you may provide us with your finished design based on the specifications that we would provide you with.
In the first case, all the relevant intellectual property rights in regard to the design of the banner shall remain with CX Scoop and you will provide us with an express license to use and disseminate any of your trademark, copyright, or other intellectual property rights that are connected to any element of the final product (meaning the ad).
In the second case, you will provide us with an express license to use and disseminate any of your trademark, copyright, or other intellectual property rights that are connected to any element of the final product (meaning the ad).
After the banner ad is finalized, we will inform you and provide you with the final product for your approval.
4. Subscription
In case you wish not to be left out of the loop, we provide our weekly newsletter subscription.
In order to subscribe to our weekly mailing list, you can do so by typing in your email address in the blank field intended for a newsletter subscription.
You may unsubscribe at any moment from our mailing list by clicking an unsubscribe button that will be placed at the bottom of every subscription mail that you receive from us.
FORMATION OF CONTRACT
We shall provide services listed above that demand conclusion of a service agreement on the following conditions.
If you wish to receive our services you shall inform us by sending us a Request for a specified service.
After careful consideration, we will produce a quotation for you using full discretion in determining the terms for the provision of such a service.
This document – quotation, shall not be viewed as an offer made by us but will remain valid for a period of 14 days for you to consider its terms.
If the terms of the quotation are agreeable to you, you may then raise an order of purchase for us to provide you with a specified service. This order shall be deemed to represent an offer to us to provide you with services that you wish to receive.
We will, within a reasonable time period, which will not last more than 10 working days, respond to your offer, as we reserve the right to full discretion to either accept or reject it.
If we choose to accept your offer, we will issue you a confirmation letter, along with the invoice for specified services. The date of delivery of such confirmation shall be deemed as the date of formation of a contract between you and CX Scoop. If we choose to reject your offer, we will provide you with a written statement of refusal to provide our services.
INTELLECTUAL PROPERTY RIGHTS
CX Scoop is the owner or licensee of all the intellectual property rights found in our sites and in materials published on it.
You may download or print out this material for your personal use and you may share the materials found on the website in accordance with these terms and conditions.
You may not edit the material you have printed out or downloaded in any way. This includes, among other forms, edits to the text of the materials, copying, and use of text in other documents, use of any visual, audio, or audio-visual works separate from any accompanying text, etc.
If you use extracts of materials found on our website in your work, appropriate acknowledgment of the authorship (and that of any identified contributors) and the source of origin of the material must be present.
If you wish to use in any form material found on our website for commercial use, you will firstly need to obtain a proper license from us or from appropriate authors (in case we are a license holder on such material).
If you use any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
In case we conclude a contract with you based on the provision of specific services as determined in the section FORMATION OF CONTRACT, parties to this contract agree that, unless expressly agreed in writing, this contract will not transfer ownership of, or establish any licensing rights in any intellectual property rights owned by either party.