Cognigy has been elevated to the Prime Partner Tier of NICE, highlighting the substantial value and innovation that Cognigy brings to the NICE inContact ecosystem.
As a Prime Partner, Cognigy will work closely with NICE to promote and deliver its sophisticated AI-driven customer service automation solutions, aiming to enhance customer experience and boost operational efficiency.
“Becoming a Prime Partner of NICE is a significant milestone for Cognigy, and further expands our reach within the CCaaS ecosystem to provide enterprises with AI-powered customer service automation solutions. Our combined expertise will enable enterprises to leverage the full potential of AI-driven customer interactions, driving exceptional outcomes and fostering long-term customer loyalty,” said Hardy Myers, Senior Vice President of Global Partnerships at Cognigy.
What are the benefits?
Customers can benefit from the seamless integration of Cognigy’s conversational AI with NICE inContact’s CXone platform, facilitating smoother and more efficient interactions across multiple communication channels.
In addition, this collaboration introduces advanced AI-powered automation to NICE customers, allowing them to streamline workflows, automate routine tasks, and concentrate on more strategic interactions.
By merging NICE inContact’s powerful contact center solutions with Cognigy’s AI-driven conversational automation, customers can expect more personalized, timely, and precise responses, leading to greater overall satisfaction.
The partnership also offers scalable solutions suitable for businesses of all sizes, enabling them to adapt to evolving customer needs and business demands.
In other news, Cognigy has launched its AI Agents for Sales and Marketing interactions, a new cutting-edge technology that engages with customers through hyper-personalized service
