AI and Automation

New Talkdesk Platform Provides Healthcare Payers with AI and Personalized Service

No AI with That Shake: McDonald’s to Cancel AI Drive-Thru Trials After Order Fails

Posh AI Secures New Funding to Drive AI Innovation in Banking

Intermedia Launches Archiving Solution for Contact Centers

Cognigy Scores $100M Series C to Advance AI-First Customer Service

Iconic Retailer Presents the First-of-its-Kind AI-Powered Shopping Assistant by Mastercard

What Do Consumers Prefer in CX, Personalization or Speed?

Jetson Expands Khoros Partnership with Amazon Connect Integration