AI & Automation

Avaya Integrates Verint Solutions into Its Experience Platform

Gladly’s AI-Powered Platform Redefines Customer Service, Backed by $40M Investment

Verint Unveils AI-Powered Knowledge Automation Bot

Coca-Cola Bottlers’ Sales and Services Enhances Customer Service with Genesys Cloud

Airship Experience Platform Is Now Available on the Web

UJET Secures $76M Series D to Accelerate GenAI Development

New SuccessKPI WFM Solution Leverages AI for Precise Traffic Forecasting and Staffing

New Talkdesk Platform Provides Healthcare Payers with AI and Personalized Service