Analytics

Security Leaders Sound the Alarm on AI-Driven Cyber Threats in New Report

UKG Study: Transparent AI Implementation Can Reshape Company Culture

Talkdesk Report: AI Is Reshaping Banking and Credit Unions

Decoding Consumer Frustrations with Customer Support

Generative AI May Be Customer Support’s Ace in the Hole, Cognigy Suggests

Brand Loyalty Is Not Extinct; It Has Transformed Over Time 

The Age of AI: Consumers View Data Choice and Control as Fundamental Rights 

Data Reveals Shifting Consumer Attitudes in E-Commerce and What the Future Holds