Automation

Twilio and OpenAI Team Up to Transform Customer Service with AI Voice Agents

Verint Unveils AI-Powered Knowledge Automation Bot

Almost 50 % of Small Business Owners Worry About Automation Replacing Jobs, Yet 79% Plan to Adopt AI

Yellow.ai Unveils a Solution That Can Reduce Ticket Volumes by 30%

Kore.ai Launches GALE, The Future of Enterprise AI Application Development

SoundHound AI Expands Voice Assistant Integration to More Stellantis Brands Across Europe

IBM THINK 2024 Highlights: Open Source AI, Watsonx Updates, and Automation Tools

The Rise of CX Automation: Finding the Balance Between Efficiency and the Coveted Human Touch