Customer Preferences

Zoom to Expand Zoom IQ to Foster Collaboration

ActionIQ Makes its Profile API for Real-Time Personalization Generally Available

Bloomreach Offers New Communication Channel For Brands and Customers

ARG Offers New Market Guide on Customer Experience

What to Expect in Creative Intelligence in 2023

Millennials and Generation Z are More Demanding Business Buyers, New Report Shows

Moveworks Now Provides Real-Time Translation in More Than 100 Languages

LivePerson Report Highlights a Wide Gap Between Businesses’ and Consumers’ Views on CX and AI