Customer Preferences

The Future of Sports Viewing: AI and Tech-Savvy Fans Lead the Way

AI in Customer Service: Enhancing Satisfaction or Falling Short?

Millennials Have the Highest Standards for Customer Service of Any Generation

AI Is Undermining Customer Experience, Research Reveals

The First 30 Days: 3 Strategies For Capturing Customer Attention

Morgan Freeman or Taylor Swift? Who Do You Want to Answer Your Customer Service Call? 

Over 70% of Organizations Are Pioneering the Future of Generative AI

What Do Consumers Prefer in CX, Personalization or Speed?