AI technology provider LiveX AI has announced a partnership with Zepp Health, a smart wearables and health technology company, to revolutionize the customer experience on Zepp Health's Amazfit website by incorporating LiveX AI's cutting-edge AI Agent technology. This move aims to enhance online customer interaction and engagement.
"Our collaboration with Amazfit exemplifies generative AI's transformative potential in customer experiences. The LiveX AI Agent is designed to handle and resolve user requests ranging from pre-sales inquiries and sales transactions to support issues and upselling opportunities. Our platform's advanced capabilities to interact with users in multiple ways redefine customer sales and support standards, offering a personalized and immersive experience that strengthens brand loyalty," said Yujia Li, CEO and Co-Founder of LiveX AI.
LiveX AI provides an AI Agent that transforms customer experience from pre-sales to support with its advanced conversational abilities, rapid response times, and extensive reach. This partnership with Zepp Health represents a major advancement in improving the customer journey, encompassing product education, sales, and post-purchase support. Leveraging a Multimodal Generative AI Agent approach, LiveX AI delivers timely and relevant responses to customers through various mediums, including chat, video, image, and voice. This integration ensures personalized, efficient assistance at every customer interaction point, setting a new standard for customer experience while significantly lowering operational costs.
Building on this robust foundation, LiveX AI has enhanced the efficiency and responsiveness of its AI Agents using cutting-edge technology. By employing NVIDIA NIM inference microservices on Google Kubernetes Engine with NVIDIA GPUs, LiveX AI has achieved a 6.1x increase in average token speed. This advancement enables LiveX AI to offer real-time personalized experiences, including seamless customer support, instant product recommendations, and reduced return rates, ensuring a more dynamic and engaging interaction process for customers.
"We're thrilled to announce our partnership with LiveX AI, integrating their AI smart agent into our website. At Zepp Health, we believe in delivering a personal touch in every customer interaction. LiveX AI brings that ethos to life by providing a seamless and engaging shopping experience for our customers shopping for Amazfit. By embedding LiveX AI, we're ensuring that every visitor to our website receives personalized assistance tailored to their needs and preferences. From product inquiries to troubleshooting, our AI Agent offers effective and empathetic responses in our brand's tone and voice, enhancing the overall shopping journey. This partnership marks a significant step in our commitment to providing superior customer service and elevating the online shopping experience for all," said Wayne Huang, CEO of Zepp Health.
