Agent Assist

Cognigy’s New AI Copilot Combines Conversational with Generative AI

Cresta Announces New GenAI Capabilities that Enable Agents to Make the Most of Insights

PCI Pal Brings Secure Payment to Zoom Contact Center

eGain Launches AssistGPT, a Knowledge Automation Assistant

Zoom Contact Center Customers Now Have Access to Intelligent Virtual Assistants

CallMiner Reveals New Real-Time Agent Guidance Features

Genesys Introduces Auto-Summarization with Generative AI AgentAssist Is Now Available for Zendesk Support