Calabrio Opens a Public Cloud in the Middle East

Salesforce Set to Acquire Spiff

Data Shows Only 17% of Consumers Prefer to Interact with Live Chat

ServiceNow Expands Automation Arsenal with UltimateSuite Acquisition

TELUS International Launches Experts Engine to Revolutionize GenAI Model Building

Adobe Calls Off $20B Figma Deal Amid Regulatory Struggles

Coveo’s Generative Answering Becomes Generally Available

Almost 80% of Respondents Prioritize Understanding the Audience When it Comes to CX