Composable customer data platform (CDP) ActionIQ has made its ActionIQ Profile API generally available, enabling businesses to quickly incorporate customer insights from a data warehouse into their applications to facilitate real-time personalization within milliseconds.
ActionIQ has expanded its Real-Time Customer Experience (RTCX) module with the introduction of the ActionIQ Profile API. This API enables businesses to access real-time and historical data, allowing them to power every interaction at scale. Through the combination of HybridCompute and the ActionIQ CX Hub, data and business leaders can now create and deliver real-time personalized customer experiences, based on the complete customer profile, directly on top of data warehouses.
"Customer experience has the power to turn a customer into a brand loyalist or turn them away - and the key to success is personalization, and personalization in real time. We first launched our industry-first fully integrated Real-Time CX solution in 2021, and now with the release of Profile API, brands can make sound decision in real time based on the full spectrum of rich first-party customer data directly from where data lives, completing data warehouse investments with comprehensive real-time capabilities to drive unprecedented personalization at scale," said Justin DeBrabant, Senior Vice President of Product at ActionIQ.
The ActionIQ Profile API stands out from traditional Reverse-ETL and CDP options by providing a complete real-time personalization solution for data teams and marketers. This solution includes gathering digital events in real-time, utilizing data warehouses to make real-time decisions within milliseconds, and coordinating real-time experiences across all channels with an easy-to-use interface, all without the need for coding. By enabling brands to obtain new customers at reduced costs and improving loyalty, retention, and customer lifetime value, the Profile API helps boost revenue while minimizing operational expenses.
ActionIQ RTCX Module currently includes the following :
ActionIQ Tag is an integrated solution that allows businesses to gather and merge real-time customer events. In addition, it enhances the ability to connect with customers by enabling identity syncing with various platforms such as walled gardens, demand-side platforms (DSPs), and identity providers.
The ActionIQ Profile API is a new solution that allows businesses to make real-time decisions based on customer identities, attributes, and audience memberships, which can be accessed within milliseconds, enabling web personalization and providing call center support with in-the-moment decision-making.
ActionIQ Triggers enables businesses to initiate real-time outbound experiences across multiple channels by leveraging event data and historical customer profiles to create personalized experiences that can drive conversions. For instance, ActionIQ Triggers can be used to target high-intent customers who abandon a brand's website before completing their purchase.
The ActionIQ CX Hub is designed to address the challenge of fragmented customer insights by providing modular solutions that enable enterprise teams to access and leverage customer data, allowing teams to orchestrate customer experiences at scale. The CX Hub comprises five modular solutions: Customer Data Platform (CDP), Identity, Audience Center, Journey Management, and RTCX. The CX Hub is flexible, integrates with any data source or channel, and complements data warehousing investments.