Cognigy has announced its expansion into the Genesys AppFoundry Marketplace in North America following its successful inclusion in Europe. This strategic move underscores Cognigy's dedication to delivering cutting-edge conversational AI solutions worldwide.
At the beginning of the year, Cognigy announced the integration of its platform into the Microsoft Azure Marketplace, while the platform became available on the AWS Marketplace back in April.
"Our inclusion in the Genesys AppFoundry North America is another major milestone in our global expansion strategy. We are thrilled to collaborate with Genesys to offer our revolutionary Conversational AI solutions to businesses across North America, enabling them to provide exceptional customer experiences and optimize their operations," said Hardy Myers, SVP Business Development and Strategy at Cognigy.
This expansion enables a broader reach for Cognigy.AI, enhancing customer service capabilities across various companies throughout North America. The seamless integration of Cognigy.AI with Genesys Cloud CX streamlines operations, leading to improved efficiency and heightened customer engagement.
The utilization of Cognigy's advanced conversational AI allows companies to deliver personalized and human-like interactions, ultimately elevating the overall customer experience. This comprehensive approach enhances customer satisfaction and loyalty by providing businesses with a powerful tool to optimize their operations and create more meaningful connections with their audience.
“We are pleased to add Cognigy to the Genesys North American AppFoundry, reflecting the global nature of our partnership and further acceleration of our joint mission to help organizations create personalized experiences that drive customer satisfaction and loyalty,” said Juergen Tolksdorf, Senior Director, Marketplace Innovation at Genesys.
