Cyara has just announced the availability of its solutions on the NICE CX exchange marketplace, aiming to expand its influence in the CX industry by offering cutting-edge solutions to a wider array of businesses.
As companies increasingly transition their contact center platforms to the cloud, the need for a reliable method to ensure the success of this major initiative becomes crucial. Cyara's presence on the NICE CX exchange provides a means for businesses to ensure their migration before, during, and after the process. This is vital for the successful deployment and scalability of integrations between the Contact Center as a Service (CCaaS) provider and other systems (such as CRM and order management). These integrations are essential for delivering exceptional CX, and ongoing monitoring ensures that the integrated customer journeys perform as intended.
“By bringing Cyara's innovative CX Assurance solutions to the NICE CX exchange marketplace, we enable the delivery of flawless customer experiences to contact centers globally. This drives further innovation and excellence across the entire contact center ecosystem. With this offering, we look forward to unlocking new levels of efficiency, effectiveness, and customer satisfaction,” said Alok Kulkarni, CEO and Co-founder of Cyara.
Delivering better CX on a global scale
The collaboration between Cyara and NICE CX exchange, marked by the integration of Cyara's suite of solutions, aims to enable businesses to deliver seamless customer experiences on a global scale. With Cyara's offerings now available on the platform, NICE customers can accurately size, scope, and plan migrations, ensuring optimal results.
Businesses can expedite their migration to the cloud with a focus on maintaining quality, reducing defects, and minimizing unplanned work. Cyara's solutions also provide lifecycle optimization for chatbots and voicebots, leveraging conversational AI, enhancing their efficiency and performance.
Furthermore, companies can ensure the cohesive performance of all systems involved in delivering customer journeys at scale. This ensures the ability to deliver high-quality customer experiences even during peak demand periods. The integration also allows for swift monitoring, identification, and resolution of technical and experiential issues, minimizing disruptions to customer service and contributing to more efficient overall operations.
"Cyara is driving the modernization of quality assurance processes for organizations, regardless of their current digital transformation stage. Their commitment to innovation and their industry-leading solutions make them the go-to provider for streamlining CX assurance processes. Together, we empower our customers to deliver exceptional customer experiences, all while maintaining the highest level of service quality. We are excited to offer Cyara on NICE’s CXexchange," said Barry Cooper, President, CX Division, NICE.
In other news, Cyara has acquired CentraCX, a SaaS-based Voice of the Customer (VOC) solution tailored for contact centers.
