Cyara has announced the integration of OpenAI's powerful GPT-3 technology, setting the stage for the rapid generation of training and testing data for Cyara Botium, the all-in-one solution for comprehensive and automated testing and assurance of chatbots and conversational AI in the CX domain. With OpenAI's GPT-3 on board, companies can now accelerate the development of their chatbots and voicebots, achieving enhanced quality in the field of conversational AI.
“Cyara is leading the charge in delivering exceptional conversational AI experiences by recognizing the power of large language models (LLMs). This integration is another example of our commitment to delivering cutting-edge chatbot testing solutions to our customers. Cyara’s integration of GPT-3 for training and testing conversational AI has not only elevated the industry standard for delivering exceptional chatbot experiences but has also played a pivotal role in shaping the future of CX,” said Christoph Börner, Senior Director, Digital at Cyara.
In order to effectively train and test chatbots, businesses face the challenge of accurately identifying the various ways in which users may express their intentions when interacting with a chatbot or voicebot. Without comprehensive training and testing on diverse data sets, chatbots run the risk of misinterpreting user intents and failing to address their issues, leading to customer frustration. In fact, a recent study commissioned by Cyara and conducted by Forrester revealed that 61% of consumers often find chatbots unable to comprehend their requests.
The power of GPT-3 LLM
Cyara Botium leverages the power of GPT-3 LLM (Large Language Model) through this integration, automatically generating a collection of user examples aligned with the specific area the chatbot is designed to handle. Such user inputs serve as resources for training and testing purposes. This significantly enhances the development process, accelerating its speed while elevating the overall quality of the chatbot.
This integration brings forth multiple benefits, such as the reduction of development time for training and testing data. It streamlines the process, saving valuable labor time and reducing associated costs during the development and testing phases. In addition, it enhances the quality of the chatbot by expanding the scope of testing and increasing test coverage.
Cyara's enterprise customers can now access the AI-powered Data and Test Generator within Cyara Botium, which harnesses the capabilities of OpenAI's GPT-3 integration.
Elsewhere, Cyara has recently acquired global communication testing company Spearline to enhance Cyara's capabilities in in-country dialing and WebRTC testing and monitoring.