Customer experience and contact center outsourcing company Foundever has revealed a strategic collaboration with Zenarate to revolutionize employee training in the customer experience industry by harnessing advanced technology. The partnership represents a major step forward for both companies in their dedication to enhancing customer service training with innovative solutions.
"Equipping our people with the best training tools and resources is key to delivering exceptional customer experiences. Zenarate's AI-training technology can accelerate our agents' proficiency in a dynamic and efficient way. I'm excited to begin this partnership which supports our team in preparing for the future and becoming ready to shape it," said Laurent Uberti, president, CEO & founder of Foundever.
This collaboration introduces cutting-edge technology, transforming the way customer service training is conducted. This initiative greatly boosts the competence and self-assurance of customer service agents before they interact with their first customers, ultimately benefiting customers by providing them with an improved quality of service.
In addition, this partnership underscores both companies' innovative approach to employee training and development, emphasizing the use of AI simulations to foster hands-on learning experiences.
After concluding a successful funding round and raising $15 million in July, this was Zenarate's next step in enhancing the customer experience.
"We are thrilled to partner with Foundever and bring AI Coach to thousands of agents to ensure exceptional customer experiences for global brands. Helping agents master the skills necessary to solve complex problems and deliver superior empathetic experiences will bolster the value Foundever delivers to brands that strive to improve the ever-important human aspects of outstanding customer experiences," said Brian Tuite, co-founder and CEO of Zenarate.
Sitel Group rebrands to Foundever
Back in March, Sitel Group officially rebranded as Foundever, aiming to position itself as an industry innovator in response to the evolving BPO landscape. The name "Foundever" symbolizes the company's dedication to innovation and adaptability, reflecting its transformation from manual to digital and local to global operations.
