Kore.ai has announced that its XO Automation and Contact Center AI products are now available on the AWS Marketplace. This digital catalog allows clients to find, buy, deploy, and manage third-party software, data, and services to improve their company operations.
"The world is fast moving toward an AI-first framework, and we want to provide the best advanced AI-powered solutions to every AWS customer through this initiative. Kore.ai enables businesses to put AI to work safely, responsibly, and at scale through its open architecture and generative and conversational AI platforms to achieve desired business outcomes. We envision our technology, along with the power of AWS, helping enterprises achieve transformative results," said CEO and Founder Raj Koneru, Kore.ai.
The XO Automation AI platform leverages Large Language Models (LLM) and Generative AI technologies, with a no-code interface that allows businesses to design, build, train, test, deploy, and manage AI-powered chatbots to automate customer interactions across over 40 voice and digital channels. It offers an omnichannel, multilingual experience and supports over 130 languages.
Enterprises can deploy secure, scalable generative AI and conversational AI solutions to improve customer engagement, employee productivity, and operational effectiveness by leveraging advanced Retrieval Augmented Generation (RAG) for response generation, multi-engine Natural Language Understanding (NLU) powered by LLMs, and Responsible AI capabilities with built-in safety features.
Contact Center AI integrates with the Kore.ai Experience Optimization (XO) Platform to automate up to 80% of customer interactions, lowering wait times and increasing productivity. It features Agent AI, which assists agents in real time, generates automated summaries, coaches them, and guides encounters using AI-driven playbooks.
Kore.ai XO Automation AI and Contact Center AI are now available directly through the AWS Marketplace, making it easier to acquire and operate these products.
