NICE has announced an expansion of its strategic partnership with AT&T, aiming to deliver integrated solutions to emergency communications centers. As part of this collaboration, NICE is developing a comprehensive incident capture and data analytics solution tailored for AT&T’s NextGen 9-1-1 (NG9-1-1) technologies. The solution addresses the requirements of 9-1-1 centers by enabling effective data capture and utilization for actionable insights.
“NICE Inform Elite provides a single, comprehensive solution for capturing NG9-1-1 and other essential incident data, along with automated solutions for incident reconstruction, data analysis and evidence production. This allows public safety agencies to gain a full understanding of everything that occurred during an incident, understand the impact of new technology and data sources, identify areas for improvement and quickly fulfill and manage records requests,” said Chris Wooten, Executive Vice President, NICE.
By integrating with AT&T’s technologies, NICE Inform Elite provides a seamless solution for capturing and analyzing NG9-1-1 data, serving both evidentiary purposes and incident reconstruction. In addition, 9-1-1 centers can leverage NICE’s data analytics to assess the impact of new technologies on call handling and response times, as well as identify and address training and knowledge gaps.
“As the only provider of end-to-end mission-critical communication solutions that support 9-1-1 telecommunicators, dispatchers and first responders, AT&T is committed to driving innovation for emergency communications centers and first responders. We’re excited to continue moving public safety transformation forward for our customers, alongside NICE. The combination of our technologies offers 9-1-1 centers a unique catalyst for transformation,” said Matt Walsh, Area Vice President, FirstNet and Next Generation 9-1-1, AT&T.
