Sitel Group Partners with Genesys on Digital Transformation

Contact center outsourcing company Sitel Group has partnered with Genesys to help companies accelerate their digital transformation journey.

The collaboration will enable brands to combine products and services from both companies and quickly build and deploy powerful omnichannel solutions in the cloud.

Together, both organizations are helping joint customers harness the power of the cloud, digital and artificial intelligence (AI) technologies to orchestrate people-centric customer and employee experiences at scale.

“This is a landmark partnership for the customer experience industry and one that will empower brands to deliver seamless CX and develop deeper relationships with customers. Working alongside Genesys helps brands offer fluid, effortless interactions that are faster, smarter and more personalized, all via an easy-to-use proven cloud product,” said Olivier Camino, Global Chief Operating Officer and Co-Founder of Sitel Group.

The new partnership is built on an innovation culture that both organizations share, aimed at delivering transformation in customer contacts backed by proven global operational support to allow brands to offer differentiated services to customers.

Global companies that leverage Sitel Group and Genesys products to manage their customer experience span various industries, from government organizations to automotive.

“Growth in digital engagement, employee experience expectations and work-from-anywhere models are transforming contact centers globally. The continuous deployment of new features and functionality on Genesys gives Sitel Group ongoing access to the latest innovations to remain competitive and deliver experiences where customers are remembered, heard, and understood,” said ML Maco, EVP, Global Sales and Field Operations, Genesys.