TTEC Digital has launched InteractionSync for Amazon Connect to allow customer service agents to track and analyze voice interactions made through Amazon Connect within Microsoft Dynamics 365. This will help agents provide better customer service and respond to customers more quickly and effectively.
InteractionSync for Amazon Connect is a cloud-based software product that helps agents save time by providing them with a faster way to access customer information. Also, leveraging intelligent screen pops and creating Dynamics 365 activities results in a more efficient process for agents.
"At TTEC Digital, we invest in innovation with the goal of creating exceptional experiences at every touchpoint. By combining two industry-leading platforms – Microsoft Dynamics 365 and Amazon Connect – InteractionSync for Amazon Connect enables contact centers to drive better business results by saving agents time, increasing interaction quality and optimizing operations performance," said Jim Sheehan, Chief Operating Officer at TTEC Digital.
InteractionSync for Amazon Connect has built-in features and automated processes that can improve the quality of customer interactions and offer better guidance throughout the process.
Additionally, cloud-based software can help businesses improve their operations by providing teams with more data to make decisions and reducing the time it takes to train new agents.
InteractionSync for Amazon Connect for Microsoft Dynamics 365 is currently available on Microsoft's AppSource.Elsewhere, TTEC has recently expanded its partnership with Google Cloud to enable customers to leverage Google's AI-powered CCaaS capabilities to enhance real-time interactions with customers across both digital and live channels.