Verint has partnered with government IT solutions provider Carahsoft to provide digital-first citizen engagement solutions in the U.S. Carahsoft will act as Verint's distributor for the public sector, making its citizen engagement solutions available to government agencies through Carahsoft's reseller partners using NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions – Software 2 (ITES-SW2) contracts.
“Government agencies are immersed in a worldwide trend to improve their digital IQ and citizen engagement as reliance on government websites and content continues to expand. Consequently, leading global brands are meeting consumers where they want, when they want, and citizens expect this same level of service from government agencies. Verint’s partnership with Carahsoft will help the public sector meet these challenges by extending the reach of our customer engagement solutions through Carahsoft’s extensive reseller network,” says John Bourne, Senior Vice President, Global Channels and Alliances, Verint.
Several government initiatives, such as President Biden's Executive Order #14058 and the Federal Risk and Authorization Management Program (FedRAMP), have emphasized the need for better digital services and improve citizen engagement. Verint has FedRAMP Moderate/IL4 authorization, meaning that the company's solutions meet the standardized security requirements for cloud computing, which is critical for ensuring trustworthy and reliable government services.
“Forward-thinking government and public sector agencies are continually improving their customer engagement tools to provide a seamless digital experience for citizens. With the addition of Verint to our Customer Experience and Engagement portfolio, agencies will be able to address various challenges, increase efficiency and promote rapid change across every citizen experience. We look forward to working with Verint and our reseller partners to help our joint customers deploy all the capabilities of the Verint Customer Engagement Platform,” said Michael Shrader, vice president of Intelligence and Innovative Solutions at Carahsoft.
Verint's Customer Engagement Platform can quickly and effectively improve an organization's operations by breaking down barriers between departments and operations and by providing real-time data insights that enhance customer experiences and improve efficiency, leading to continuous improvement.
Carahsoft offers a range of software and services for Customer Experience and Engagement. These solutions are designed to analyze and distribute information to various groups, such as constituents, the public, and the community.In November last year, Verint announced the latest compliance integration solution with Microsoft Teams, which helps improve interactions and manage the regulatory complexities throughout all communication modes in Microsoft Teams.