
Invoca Optimizes Call Routing and Boosts Conversions for Modern Contact Centers

Data Highlights the Fine Line Between Personalization and Intrusiveness

Salesforce Integrates Typeface’s Brand-Specific AI with Marketing GPT

AWS Invests $100M in a Generative AI Program

Wimbledon Ushers in an Era of AI-Powered Commentary

8×8 Appoints Twilio Veteran Lisa Martin as Chief Revenue Officer