Verint and Five9 have expanded their partnership through a new cloud-to-cloud platform integration to strengthen their positions in the AI market. The integration provides organizations with a robust suite of business solutions fully supported by seamless cloud-to-cloud connectivity.
“With this deepened partnership, we are making it easier than ever for customers to integrate the Five9 Intelligent CX Platform with Verint Cloud Solutions. This native cloud-to-cloud integration, fully supported by Five9, is a testament to our strong and enduring partnership as we help companies set new standards for excellence in customer experience,” said Five9’s Jake Butterbaugh, senior vice president, International Sales and Global Partners.
By deepening their partnership, both Verint and Five9 enrich their partner ecosystems, giving customers streamlined access to top-tier cloud technologies. This integration ensures that clients of both companies benefit from greater flexibility and control when implementing CX automation solutions.
“Building on our long-standing partnership, the new cloud-to-cloud connectivity makes it easier for our customers to achieve tangible AI business outcomes, now,” said Verint’s John Bourne, senior vice president, Global Channels and Alliances.
Elsewhere, the two companies have previously revealed a report showing that around 50% of leaders overseeing contact centers highlighted that managing the growing influx of customer interactions stands among the top three business challenges for their firms concerning customer engagement.
