Cloud contact center software provider Sharpen has unveiled an advancement in the customer service sector with the introduction of their Usable AI platform. The solution aims to to transform contact center operations by offering agents real-time support, streamlining workflows, and enhancing the personalization of customer interactions.
Usable AI emphasizes practical, ready-to-use solutions that fit seamlessly into existing workflows. This eliminates the need for extensive training or specialized skills, making AI accessible to businesses of all sizes and technical capabilities. For contact centers, this means immediate improvements in efficiency, agent empowerment, customer satisfaction, and cost savings. By leveraging artificial intelligence in a user-friendly way, Sharpen aims to assist agents, boost operational efficiency, and elevate the overall customer experience.
"Every CEO is asking every CIO to roll out AI. We built the easiest and most comprehensive answer on how to roll out AI in their contact center, with Usable AI. We've built a step-by-step guide to help move our customers into the world of AI with out-of-the-box, compliance friendly, no-upskilling needed technology. It is, without doubt, a game-changer," said Charlie Newark-French, CEO of Sharpen.
How does the platform influence customer service operations?
Effortless wrap-up & faster resolutions: Automate contact summaries and provide historical overviews, reducing agent effort and ensuring quicker resolutions, leading to higher customer satisfaction.
Data-driven insights for coaching & service: Utilize sentiment analysis for targeted agent coaching, trend identification, and proactive service improvements.
Secure and compliant interactions: Protect sensitive data with intelligent redaction, ensuring compliance and safeguarding customer privacy.
Proactive issue detection & resolution: Identify and resolve call management issues in real-time with Sidekick, enhancing operational efficiency and customer satisfaction.
Personalized & proactive customer service: Empower agents with a comprehensive view of the customer journey, enabling intelligent routing and personalized support.
