Qualtrics has announced that it has achieved FedRAMP Moderate Authorization for its full suite of AI-powered conversational analytics and natural language processing (NLP) technologies available in XM Discover. This will allow federal government agencies to access Qualtrics' technology to build a richer understanding of people's experiences with its services and take action to meet the needs of the public
With Qualtrics, federal agencies will be able to capture every piece of structured and unstructured customer feedback shared with them, such as call center conversations, chat, social media posts, reviews, and surveys, all while complying with security and risk assessment requirements for cloud technologies.
"Federal agencies demand robust, secure, and scalable solutions to manage their extensive sensitive data. Achieving FedRAMP status is a significant milestone for Qualtrics conversational analytics, enabling federal agencies to harness the full potential of Qualtrics' insights and AI-based unstructured data analytics with confidence. In alignment with the federal Executive Order on Transforming Federal Customer Experience and Service Delivery, Qualtrics excels in listening, understanding, and taking action based on customer feedback," said Matt Chong, Vice President, Qualtrics Federal.
The FedRAMP Moderate status ensures that Qualtrics adheres to the stringent security standards required by federal agencies working with unsolicited and sensitive data in the contact center.
Qualtrics plans to obtain additional accreditations that will further enhance the security posture, improving the service delivery of government entities while maintaining high levels of data security and confidentiality.
