Zoom has introduced its ISV Exchange Program to offer the top solutions from Independent Software Vendors (ISVs) to its customers, seamlessly integrating partner offerings directly into the Zoom platform. This initiative aims to provide a unified and comprehensive experience that addresses technological and business requirements.
“On the heels of Zoomtopia, the launch of the ISV Exchange Program was the next obvious step to take in our journey of delivering choice and flexibility to customers, while providing new business opportunities for our partners. By offering select solutions directly from our ISV partners, we are able to meet more needs of our customers while simplifying their purchasing process. This is only the beginning and I look forward to expanding this program with the help of our ISV partner ecosystem,” said Chris Moss, Head of Platform and Product Acceleration at Zoom.
The company has launched the program in partnership with Verint and SuccessKPI, further enhancing their collaborations. The ISV Exchange Program leverages Verint's open platform, allowing easy integration of its customer experience automation solutions with Zoom's offerings.
As part of the program, SuccessKPI offers a cloud-native contact center customer experience platform that streamlines the journey to Zoom Contact Center, providing added value for customers.
“It’s been a pleasure working with Zoom this past year on integrating our open platform with their unified communications solutions as well as Zoom Contact Center. Our announcement today makes the Verint open platform available to Zoom customers through Zoom for the first time. As Zoom continues to expand their capabilities, we will remain in lock step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach,” says John Bourne, Senior Vice President, Global Channels and alliances, Verint.
For the first time, Zoom customers can now access Verint's open platform, seamlessly integrating its customer experience (CX) automation solutions with Zoom's offerings. This integration enhances the customer experience and reduces operational costs through AI-driven CX automation.
SuccessKPI joins the ISV Exchange Program
SuccessKPI has joined Zoom's ISV Exchange Program to offer a seamless and comprehensive solution that enhances the operations of Zoom customers' contact centers. This expanded partnership enables customers to smoothly transition to Zoom Contact Center while gaining access to advanced analytics and actionable insights. SuccessKPI's integration helps Zoom Contact Center users with custom reporting, report replication capabilities, and access to an extensive ecosystem of over 180 data integrations, all within the Zoom environment.
In this collaboration, customers enjoy the benefits of effortless migration to Zoom Contact Center, robust analytics tools for deeper insights into customer interactions and agent performance, and the capacity to transform these insights into actionable improvements for exceptional customer experiences.
"Deepening our partnership with Zoom is an important step in expanding our alignment with world-class cloud contact center partners. This strategic partnership expands our ecosystem to ensure enterprise contact centers moving to the cloud are successful on their journey to optimize business outcomes and delivering exceptional experiences for everyone from the agent to the CEO," said Dave Rennyson, CEO of SuccessKPI.
Additionally, Zoom customers can easily access SuccessKPI's solutions through the Zoom ISV Exchange Program, simplifying the procurement process and reinforcing Zoom's commitment to delivering comprehensive contact center solutions and enhancing customer satisfaction.
In other news, Zoom has launched Zoom Clips, allowing customers to record, edit, and send high-quality short-form videos.
