Knowledge management platform Bloomfire has completed the acquisition of Seva, a SaaS company specializing in dynamic customer support solutions. This acquisition aims to enhance Bloomfire's capabilities and extend its presence in the enterprise knowledge management and generative AI domain.
Bloomfire, with its experience in knowledge management software, and Seva, known for its specialized conversational AI application for customer support, will help organizations improve knowledge sharing, elevate customer experiences, and achieve greater business success.
"Bloomfire's acquisition of Seva marks an exciting milestone in our journey to revolutionize how companies access their enterprise knowledge. We are thrilled to welcome the talented Seva team to the Bloomfire family and unite our shared vision of creating the best enterprise knowledge base and generative AI platform in the market," said Ben Little, CEO, Bloomfire.
With the acquisition, Sanjay Jain, the former founder & CEO of Seva, will assume the role of Chief Technology Officer at Bloomfire. He expressed his enthusiasm for the opportunity to collaborate with Bloomfire and introduce their conversational AI products to Bloomfire's enterprise clientele.
Through the combined expertise of Bloomfire's advanced technology and Seva's AI-powered Federated Search capabilities, businesses will gain the ability to offer effortless access to accurate information precisely when it is needed. This will result in increased productivity and improved collaboration among teams.
Bloomfire has plans to incorporate Seva's advanced AI capabilities into its current platform, transforming it into a "Digital Knowledge Worker." This enhanced platform will cater to companies' specific requirements, helping them retain and share knowledge effectively, provide valuable insights, and deliver unparalleled customer support. With this integration, users will be able to tap into the increasing potential of generative AI, sentiment analysis, and intelligent chatbots to foster meaningful interactions and extract valuable insights from their knowledge base.
