boost.ai has made its platform available on Salesforce AppExchange to enable customers to deliver hyper-personalized experiences at scale.
boost.ai platform combines advanced safety practices of traditional conversational AI with the power of generative technology to achieve a 90% resolution rate across all conversations.
"The key aspects every business leader needs to consider when exploring AI today are risk and functionality. We've now delivered a true generative-hybrid solution within the Salesforce ecosystem, providing a dynamic AI platform that stays within the risk profile of even the most restrictive industries such as financial services. Customers will have immediate access to new features like multilingual support. In a market driven by the consumer, customers will be able to unlock an AI-powered customer experience that they can trust," said Jerry Haywood, CEO of boost.ai.
The platform availability on Salesforce AppExchange will allow customers to utilize the intelligent automation features of boost.ai through Salesforce Data Cloud. Data across different sources will be unified within the Salesforce ecosystem, leading to improved customer experiences through more personalized and dynamic interactions while maintaining security. The consolidated data within Data Cloud becomes the essential foundation for deploying AI on a large scale and enabling enterprise AI applications.
"boost.ai is a welcome addition to AppExchange, as it accelerates business transformation for customers by delivering a scalable, AI-powered customer experience. AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs," said Alice Steinglass, Executive Vice President and General Manager, Platform, Salesforce.
Since its launch in 2006, Salesforce AppExchange has grown to include more than 8,000 apps and experts, with over 12 million customer installs.
