Bright Pattern has made its contact center solution available on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.
Bright Pattern's AI-powered, omnichannel contact center solution integrates with Microsoft Dynamics, Microsoft Teams, and Microsoft Azure Cloud to enable organizations to create a Microsoft-based contact center solution that meets their needs.
The solution offers enterprise-class functionality to easily connect and communicate with clients throughout the entire customer journey. The actionable intelligence of Microsoft Dynamics 365 provides agents with real-time access to customer information, improving productivity and efficiency, and ultimately, overall customer experience.
"We are excited to be part of the Microsoft marketplace. With our omnichannel contact center solution and its tight integrations with Microsoft Dynamics, Microsoft Teams, and the Azure Cloud, we aim to help companies grow their customer relationships and sell at scale. Today, we are working together with customers, including the world's largest YMCA, and our inclusion in the marketplace will allow us to extend our Bright Pattern Cloud Contact Center to more customers globally," said Michael McCloskey, CEO of Bright Pattern.
Organizations that choose Bright Pattern can leverage "true omnichannel" which includes voice, chat, email, SMS, four types of messengers (WhatsApp, Facebook Messenger, WeChat, LINE), video chat, and bots. Further, the solution analyzes every interaction on all channels using keyword search and sentiment analysis.
"We're happy to welcome Bright Pattern to Microsoft AppSource, which gives our customers access to the best solutions available from our extensive partner ecosystem. Microsoft AppSource offers partner solutions such as Bright Pattern Contact Center from Bright Pattern to help customers meet their needs faster," said Toby Bowers, General Manager of the Business Applications Group with Microsoft Corporation.