Calabrio announced at Customer Contact Week (CCW) that Calabrio GovSuite has achieved StateRAMP and TX-RAMP certifications. These new certifications complement Calabrio's existing Federal Risk and Authorization Management Program (FedRAMP) authorization, demonstrating the company's commitment to meeting the rigorous security standards required by federal, state, and local government agencies.
"Calabrio is dedicated to providing public sector customers with a secure intuitive software suite that can easily adapt to a hybrid workforce, and improves contact center agent and citizen experiences. GovSuite makes it easier for government agencies to save money, reduce risks and avoid service disruptions," said Mark Hagan, Vice President of Sales: Public Sector, Calabrio.
The StateRAMP certification enables Calabrio to provide its secure, cloud-based solutions to government agencies across 27 states, including Florida, Texas, and California. Additionally, the more rigorous TX-RAMP certification bolsters Calabrio's capacity to work closely with government organizations within Texas.
Calabrio GovSuite, a fully-featured cloud contact center solution tailored for government organizations, has experienced substantial growth since its introduction. Utilizing cloud technology, GovSuite offers rapid deployment, continuous updates, and scalability, which future-proofs agencies against evolving demands. The solution’s strong security features comply with the rigorous standards of FedRAMP, StateRAMP, and TX-RAMP, allowing government agencies to enhance customer engagement and operational efficiency with confidence.
Calabrio GovSuite features
Key features of Calabrio GovSuite include cutting-edge cloud technology that reduces time, costs, and resource requirements; a comprehensive view of contact center performance from a single source. In addition, it includes workforce performance tools such as self-scheduling, automated coaching, and integrated workflows to support employee training, retention, and attraction.
The suite also offers AI, machine learning, and data analytics to identify and respond to trends, as well as simplified and secure compliance through interaction recording across departments to capture actionable data. To improve agent skills and service to citizens, the suite provides enhanced quality management through automated recording, assessment, and reporting processes.
In other news, Calabrio has unveiled Insights, an advanced business intelligence (BI) tool that is now integrated within Calabrio ONE.
