AI-powered platform Colleen AI has unveiled its groundbreaking Colleen Voice technology, marking a significant milestone in the realm of multifamily property management. This innovative voice AI solution transforms resident engagement by offering a human-like conversational experience.
Through Colleen Voice, property management companies can effortlessly handle complex interactions related to rent payments and lease renewals, all while simultaneously engaging with thousands of residents at scale.
“The multifamily industry is fraught with far too many chatbots that are limited by transactional, robotic responses. These antiquated interactions are individualized, not personalized, making it particularly challenging for property owners and managers to effectively leverage AI for sensitive, complex financial conversations,” said Itamar Roth, CEO of Colleen.
With its latest AI voice capabilities, Colleen takes personalization to new heights, leveraging advanced generative AI to tailor outreach across various communication channels based on resident data and preferences. This enables property teams to streamline critical processes such as rent collection, lease renewals, and post-resident recovery.
By harnessing its proprietary large language model trained on thousands of interactions, Colleen ensures a personalized and high-quality customer service experience across every interaction point.
The addition of Colleen Voice to its suite of AI solutions complements existing features such as AI rent collection and AI lease renewals. This integration enables property owners and managers to engage residents effectively throughout the entire lifecycle, from move-in to move-out and beyond.
“Our voice AI technology is built from the ground up to scale organic interactions 24/7. This frees up invaluable time for property teams to focus on superior customer service, allowing Colleen to deliver on-demand resident communications on the channel of their choice,” added Roth.
