Contentsquare Enhances Find & Fix Solution to Prevent Revenue Loss

Digital experience analytics vendor Contentsquare has unveiled new enhancements to its Find & Fix solution, which includes automated real-time alerting, monitoring, and analysis.

Launched in September, Contentsquare’s Digital Experience Monitoring (DEM) capability enables companies to obtain insights needed to optimize load time and accelerate the customer journey. The enhanced real-time error analysis feature may help teams deal with customer issues and prevent revenue loss to a greater extent.

Retaining customers and eliminating their frustrations and obstacles is of paramount importance for any business today, especially during the holiday season. Contentsquare’s enhanced real-time alerting and monitoring spots errors as they occur, enabling teams to analyze the issue, fix it, and check the impact of the new changes.

US Customer Experience Awards 2023

Contentsquare’s analysis of over 2.5 billion consumer sessions on retail websites reveals that:

  • 48% more customers reached the cart page during Black Friday weekend, with conversion rates increasing by +78% across retail sites.

  • 21% increase in the number of browsing sessions with errors during the peak season, emphasizing the importance of avoiding customer frustrations.

"Dashboards from Find & Fix Real Time Workspace have been hugely impactful in enabling us to monitor site performance and errors during key holiday timeframes. We have used these to identify and quickly address a number of errors that would have otherwise impacted thousands of user sessions, creating a seamless site experience that our users love," said Krish Karmohan, Director, Software Development at Verizon.

With the complexity and variety of today's websites, browsers, and devices, DevOps teams tend to have trouble maintaining fast Service Level Agreements (SLA) and minimizing MTTR (Mean Time to Resolution) of issues. Fix & Tool is able to remedy that.

Contentsquare's Digital Experience Monitoring may help enterprises realize the impact of slow speeds, technical errors, and user experience issues on revenue. By doing so, companies can take immediate action on these insights across the business in a way that is prioritized by revenue impact. Finally, the solution can help companies build digital trust with their customers.

Just last month, Contentsquare added new AI-powered capabilities to help businesses "fix user frustrations."