Enghouse Interactive, a division of Enghouse Systems Limited and a CX solutions provider has unveiled its latest generation of AI products to elevate contact center capabilities, boost agent productivity, and offer unparalleled insights derived from customer interactions.
Enghouse has been actively involved in AI development for the customer experience market since 2019. They have leveraged their expertise in Natural Language Processing (NLP) and Machine Learning (ML) to enhance the capabilities of their AI products.
"We are very excited to introduce EnghouseAI, a solution set that directly impacts the most critical stakeholder for most companies—their customers. Our deep AI expertise ensures that all products in EnghouseAI have robust guardrails, safeguarding communication and data integrity," said Ben Levy, Chief Technology Officer at Enghouse Interactive.
The EnghouseAI's new generation products suite
Real-Time Assistance and Translation: EnghouseAI equips agents with personalized answers and guidance, featuring real-time language translation to enhance communication.
Coaching and Summarization: Agents benefit from both real-time and post-interaction coaching and automated summarization of customer conversations for more effective performance improvement.
Automated Agent Evaluation and Scorecards: EnghouseAI streamlines the agent evaluation process, ensuring consistent and efficient performance assessments.
Voice of the Customer (VoC) Insights: Organizations can leverage EnghouseAI to transform each customer engagement into actionable insights. These insights, irrespective of language, highlight customer sentiment, pinpoint business gaps, and unveil growth opportunities.
EnghouseAI's latest offerings represent a significant stride towards leveraging AI to enhance the overall efficiency, productivity, and customer-centric focus of contact centers for some of the world's largest global enterprise customers.
