At Enterprise Connect, Five9 unveiled GenAI Studio, a solution revolutionizing the integration of Generative AI models, such as OpenAI, into contact centers with unparalleled ease and customization.
"Generative AI represents a revolutionary step forward in technology that can benefit the contact center. To harness it, we need the next generation of tools. With GenAI Studio, customers can infuse off-the-shelf models with their unique data, making the Generative AI model their own. Delivering this type of capability with both power and ease has been a challenge until now; it’s in line with the core value proposition that Five9 has delivered and will continue to deliver in the future. GenAI Studio is the next big step in our journey to transform the contact center for the future,” said Jonathan Rosenberg, CTO and Head of AI, Five9.
In today's landscape, many companies encounter obstacles with off-the-shelf solutions that lack alignment with their specific organizational requirements. GenAI Studio addresses this challenge head-on, offering a user-friendly interface that empowers organizations to tailor Generative AI prompts based on their unique contextual data, thus ensuring a seamless fit with their business goals and values.
With its user-friendly low-code, no-code model management hub, GenAI Studio enables companies to deliver tailored experiences by leveraging contextual customer interaction data, ensuring personalized experiences that meet individual needs. It also provides enhanced control and flexibility over Generative AI capabilities, enabling alignment with organizational objectives while also promoting responsible AI practices through precise control and monitoring of AI outputs.
Key features
Engine-Agnostic Layer: Offering a range of Generative AI models, GenAI Studio future-proofs investments and accommodates diverse business needs.
Integration of Customer Data: By integrating various forms of contextual data, GenAI Studio delivers knowledge and personalization in customer interactions.
Testing and Monitoring: Providing quality management for Generative AI models, GenAI Studio enables performance measurement and iterative improvements.
Prompt Library: Featuring a repository of sample prompts, GenAI Studio expedites prompt development processes, reducing the need for specialized expertise.
Powering Five9 GenAI Applications: GenAI Studio drives all AI applications within Five9, starting with Agent Assist AI Summaries, granting customers unprecedented control over AI outputs.
GenAI Studio is slated for release in the second half of 2024.
For Five9, these cutting-edge solutions are the next big thing after closing 2023 on a high note, experiencing robust growth and maintaining momentum as it heads into the next year.
