GoTo has announced enhancements across its suite, unveiling over 60 new offerings, features, and capabilities and enabling heightened productivity and unparalleled experiences for customers and employees.
“GoTo prides itself on creating innovative solutions to real-world problems. We’re thrilled to again deliver on our promise of making IT and business communications
effortless and exceptional with the announcement of new cutting-edge AI innovations and more than 60 new capabilities. These significant enhancements empower
businesses and employees to excel with new AI-powered features, build customer trust, create advocates, and enhance team performance,” says Olga Lagunova, Chief Product and Technology Officer, GoTo.
At the forefront of these updates are the cutting-edge AI-powered innovations designed to infuse businesses of all sizes with newfound intelligence, insights, and automation.
This suite of enhancements follows GoTo's previous one, with nearly 60 new updates for its product lineup to enhance business productivity and facilitate growth for its customers.
The array of AI-powered offerings
AI Screen Translation: A tool within LogMeIn Rescue, AI Screen Translation swiftly identifies and translates text on users' screens into the agent's chosen language. This enables global support with reduced costs and elevated customer experiences.
Admin GoPilot: Seamlessly integrated into the GoTo Connect interface, GoPilot Admin simplifies setup queries, support access, and demo resources, empowering IT teams with informed decision-making and operational efficiency.
AI Optimization Add-On: Enhancing agent productivity within GoTo Contact Center, this add-on furnishes AI-generated interaction summaries, enabling real-time supervisor intervention and providing contact center leaders with actionable insights into customer sentiment and trends.
AI Meeting Summary: Offering concise meeting overviews for GoTo Meeting, AI Meeting Summary delivers actionable next steps, allowing hosts to concentrate on post-meeting productivity.
Boosting customer and IT experiences
In addition to these AI innovations, GoTo has introduced a plethora of new features aimed at enhancing both customer and IT experiences, equipping teams with intelligent tools to bolster productivity and deliver exceptional value. Highlights include:
- Attendant Console: Providing a centralized interface for GoTo Connect, Attendant Console facilitates effective call management, enabling operators to efficiently route customers to the appropriate individuals and departments.
- Intelligent Chat Assistant: A conversational chat assistant within GoTo Contact Center engages customers through predefined conversational flows, enhancing interaction efficiency.
- New Integrations: Seamless integration with customer relationship management tools like Salesforce, HubSpot, and Zoho, along with enhanced Microsoft Teams integration, streamlines admin controls and support, enriching user experience.
- Native Support of Intel vPro-based Devices: Exclusive integration with Intel Endpoint Management Assistant (EMA) enables remote access to Intel vPro-enabled devices, simplifying support sessions.
- Contact Center Offering for Mid-Market and Enterprise: GoTo Contact Center Pro caters to larger businesses, offering omnichannel capabilities, workflow integrations, and advanced analytics.
- Self-Healing Alerts: GoTo Resolve introduces self-healing alerts, identifying and resolving potential issues autonomously.
- Custom Script Alerts: Personalized device alert types within GoTo Resolve allow tailored monitoring and maintenance.
- Advanced Reporting and Analytics: New options for reporting and analytics in GoTo Connect offer comprehensive insights into the customer journey and interaction data.
