InMoment has teamed up with Contentsquare to assist businesses in enhancing their understanding of customer experiences by providing an extra layer of analysis and visualization to uncover digital experience behaviors.
“In today’s world where consumers research brands and purchase products and services digitally, our collaboration with Contentsquare and their suite of digital analytics tools combined with our text analytics and AI-powered platform is key to helping businesses make even more informed decisions across all customer touch points. Together with our technology and expertise, we are poised to unlock new dimensions of user experience and we can’t wait to see what the future holds,” said Mehul Nagrani, Managing Director, InMoment North America.
InMoment's XI Platform and its comprehensive customer experience (CX) approach collect data from various sources and utilize AI-powered tools to enhance analytics. The collaboration with Contentsquare provides CX teams and marketers with a detailed insight into the behavior and on-page experience of website and mobile app visitors. By leveraging Contentsquare's advanced digital experience analytics tools and Session Replay capabilities, teams can identify precise pain points in the customer journey. This enables them to make more informed and quicker decisions.
“Contentsquare’s suite of advanced digital experience analytics tools is coupled perfectly with InMoment’s, which drives business value and growth through an integrated CX approach using AI and strategic expertise to help businesses contextualize their data and prioritize their business efforts across the entire customer journey. We’re very proud and excited about this partnership!” said Gilad Zubery, Executive Vice President, Global Business Development & Partnerships at Contentsquare.
Speaking of its XI Platform, InMoment has announced that it will incorporate ChatGPT capabilities into it, becoming one of the first customer experience vendors to offer ChatGPT technology.
