IntelePeer has secured an 8-figure deal with a major Fortune 100 FinTech company centered around its generative AI agent technology. This collaboration seeks to enhance the company's customer experience while lowering staffing expenses in its contact centers. By leveraging IntelePeer's SmartAgent, the organization saves between $3 and $6 for every fully self-serviced contact, with automation rates exceeding 70%, resulting in a return on investment (ROI) of more than ten times.
“In today’s hyper-competitive business environment, customer experience is one of the few differentiating factors that makes a business stand out. Using Microsoft Azure OpenAI Service and our rapid workflow builder Smartflows, our platform delivers game-changing solutions that drive better outcomes for both inbound and outbound communications. Our customers are seeing firsthand how our generative AI solutions are able to fully automate more interactions than they ever thought possible while delivering higher accuracy, security, and data privacy,” said Frank Fawzi, CEO, IntelePeer.
IntelePeer's solutions have already enhanced CX for over 600 million customer interactions, demonstrating their capability to fully automate various tasks, from multilingual customer service to appointment management, order processing, and payment handling. These results underscore IntelePeer's commitment to reducing the burden on contact centers while elevating customer experiences.
The company's platform harnesses cutting-edge generative AI, allowing users to create communications-enabled workflows and AI agents that integrate smoothly with existing systems. The SmartAgent AI can manage a wide spectrum of interactions as effectively as a live agent, with higher first-time resolution rates and enhanced accuracy, making long hold times a thing of the past.
This move follows IntelePeer's latest $140 million funding round for AI expansion.
What does the platform provide?
The platform offers a fully integrated omnichannel experience that automates messaging, chat, and email while delivering personalized and natural-sounding self-service interactions. Its AI assistants can reply in several languages and adapt dynamically to client needs, with a comprehensive Q&A knowledge base to ensure accurate responses.
Moreover, the platform effortlessly connects with other business tools, offering a unified, real-time view of operations. It uses supervised learning to continuously improve automation rates and customer sentiment, high-quality synthetic voice capabilities, and real-time analytics to monitor performance.
