IntelePeer has secured $140 million in new funding through a combination of growth capital and debt financing. This strategic investment was co-led by Savant Growth LLC and VantagePoint Capital Partners, with additional backing from Savant partners such as Coller Capital, Hollyport Capital, Manulife Investment Management, and Achmea.
Vector Capital, via its direct credit strategy Vector Velocity, spearheaded the debt financing. Stifel, Nicolaus & Company, Inc. acted as IntelePeer's financial advisor. This funding will support IntelePeer's goal of transforming contact centers and enhancing customer experiences with AI and automation.
“IntelePeer grew its AI business by more than 100% year-over-year and is forecasting further acceleration, as a result of our commitment to reinventing the contact center through customer self-service automation. This funding is further validation of this long-term goal. We’ve successfully deployed many generative AI solutions for our customers. This funding will enable us to continue growing our AI Agent portfolio, significantly increasing our investment in our product and development teams as well as our sales and marketing initiatives,” said Frank Fawzi, CEO, IntelePeer.
As the generative AI market expands, potentially reaching trillions in value over the next decade, businesses are rapidly adopting AI technologies. According to Bain & Company, nearly 90% of companies are implementing or testing generative AI, with 87% considering it a top priority in the coming years.
IntelePeer offers enterprise-grade, user-friendly solutions that enable businesses to implement AI-powered, omnichannel communication systems quickly, enhancing automated customer interactions. Since its founding, IntelePeer has automated over 600 million interactions across various channels, significantly reducing costs.
Elsewhere, Matt Edic, CXO at IntelePeer, has recently highlighted how advanced AI agents transform customer service by exceeding expectations with 24/7 availability, deep context understanding, and personalized interactions, setting a new standard for excellence in the industry.
