LivePerson and Sycurio, a provider of seamless and secure digital payment experiences for contact centers, have announced a new partnership that will offer enterprises seamless, secure payment solutions directly within the digital channels their customers prefer.
The move will see the integration of LivePerson's Conversational Cloud platform with Sycurio.Digital which will bring a variety of benefits for the enterprise, such as improved compliance by removing contact center and remote agents from the scope of Payment Card Industry Data Security Standard (PCI DSS) compliance. The integration will also cover automation validation of payment card data and greater transaction record accuracy. Sensitive payment data and PII will not be stored within the contact center environment, while companies may see increased customer satisfaction scores (CSAT) and reduced average handle time (AHT).
"Our partnership with LivePerson advances our commitment to deliver cutting-edge digital payment solutions by anticipating customer trends, preferences, and needs. We're meeting customers where they are, in the digital channels they prefer, eliminating the need for channel switching, which often leads to poor customer experiences and reduced transaction success rates," said Salimah Karimbhoy, Vice President of Partner Program and Ecosystems at Sycurio.
Sycurio.Digital provides fast, convenient, and flexible digital payment links that enable organizations to take payments anywhere and everywhere. Sycurio also integrates with cloud contact center solutions including the likes of Avaya, Genesys, Five9, Talkdesk, and more.
"Partnering with Sycurio and harnessing the versatility of the Sycurio.Digital platform means any enterprise can easily facilitate seamless, secure payments in any channel through LivePerson's Conversational Cloud. Together, we aim to empower secure, compliant conversational commerce at scale — and deliver measurable ROI through the power of intelligent orchestration and automation," said Dan Sincavage, Senior Vice President of Global Partnerships at LivePerson.
