Logistics company MegaCorp Logistics has partnered with RingCentral to leverage its communication technology tools for enhanced efficiency of employee-customer communication throughout the organization.
MegaCorp Logistics is a well-established logistics company that has been serving customers for over a decade. In spite of its success, the company faced challenges with its previous phone system, which was unable to scale and lacked certain technological capabilities and reliability. These issues caused significant financial losses for the company, with regular phone outages costing up to $40,000 per hour in lost sales. In order to maintain its success and improve its communication capabilities, MegaCorp Logistics decided to switch to a more reliable and trustworthy cloud-based communication solution.
“We’re at a stage in our growth where we’re onboarding new employees weekly, therefore a solution that can grow with us is mission critical. The RingCentral team worked hard to understand the full scope of our needs and put forth a solution that delivers. As critical as phones are to our business, RingCentral’s proven track record and reputation in cloud communications make it the ideal partner to help take our business forward. With unmatched scalability and flexibility, RingCentral will allow us to continue our rapid growth trajectory while enabling our team to better meet customers’ needs, particularly as their supply chains grow increasingly more complex,” said Jared Leake, Lead Voice Engineer, MegaCorp Logistics.
In addition to seamless employee and customer communication, MegaCorp Logistics sought a new cloud communication solution similar to the previous phone system to minimize disruption to the company's workflow and avoid lost sales opportunities. RingCentral has provided a reliable and customizable solution that meets these needs.
“Even in the new era of work, where messaging and meetings are also important, voice will always be at the heart of customer communications. It’s exciting to see our world-class voice solution enable even more success for a company like MegaCorp Logistics. As MegaCorp enters its next phase of growth, we’re proud to arm their team with the gold-standard in secure, reliable voice communications, underpinning what will undoubtedly be a more productive and interactive customer engagement solution that will serve them well for years to come,” said Joe Jacob, Senior Vice President of Field Sales at RingCentral.
RingCentral has recently revealed a new End-to-End Encryption (E2EE) solution expanding to phone and messaging within its MVP platform.