RingCentral Reveals Extended Encryption for Message, Video, and Phone

Cloud communications provider RingCentral has revealed a new End-to-End Encryption (E2EE) solution expanding to phone and messaging within its MVP platform. The E2EE ensures private and secure communications and protects the content of its users from unauthorized third parties.

According to DLA Piper's GDPR fines and data breach survey, GDPR fines related to communication security and compliance risks grew by 570%, from $179M in 2020 to $1.2B in 2021. Many companies tend to use multiple third-party tools to ensure private and secure calls and messages. However, as RingCentral suggests, many of the tools companies choose "lack critical business-grade compliance oversight."

“With RingCentral’s E2EE for video and, soon, phone calls and messaging, organizations can leverage RingCentral’s native capabilities to simplify their technology stack with one offering. We believe our approach to end-to-end encryption across messages, video, and phone is truly differentiated and represents the most complete deployment of E2EE for enterprise communications to date. People exchange millions of calls and messages a day on RingCentral’s platform. With our new E2EE, we’re extending enterprise-grade privacy and security controls for our customers, giving them the freedom to have confidential conversations across any mode,” said Michael Armer, Chief Information Security Officer at RingCentral.

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Key Features and Benefits of E2EE:

RingCentral E2EE provides enterprises with more privacy and security across chats, calls, and meetings. Some of the key benefits are:

  • Increased support beyond 1:1 calls or messages, now including large groups. RingCentral uses Messaging Layer Security (MLS), a technology that supports all RingCentral users. Regardless of where they are, all users can communicate with each other and their guests as long as they are signed into a RingCentral account.

  • Multi-modal and available on desktop, mobile, or Web browsers. Such accessibility enables access to E2EE to everyone, from people working at different places to guests who have not downloaded the RingCentral app.

  • E2EE can be turned on or off in the middle of a call or meeting. E2EE is accessible whether the conversation is ongoing, scheduled, or spontaneous and lets users easily and safely switch devices mid-conversation.

  • Flexible privacy. IT administrators can turn E2EE on/off at any moment for compliance-minded businesses. Having access to cryptographic messaging data, IT administrators can export it if necessary. In addition, RingCentral aims to enable customers' content capture and supervision with select partners for E2EE voice, chat, and video next year.

RingCentral E2EE for video is currently available, while E2EE for phone and message will be available in a closed beta globally for select customers at the end of this year.

More about RingCentral

Founded in 1999, RingCentral provides businesses with different cloud-based business communications solutions that include message, video, phone, and contact center services. The company offers three products in its portfolio, including RingCentral MVP, a Unified Communications as a Service (UCaaS) platform, RingCentral Video,  a video meetings solution, and RingCentral Contact Center solutions.